PLEASE NOTE THAT ANY PAYMENT MADE TO ICON
HOLIDAYS OR TO YOUR TRAVEL AGENT AS A DOWN PAYMENT TO ICON
HOLIDAYS IMPLIES THAT YOU HAVE READ THESE TERMS AND CONDITIONS.
All booking requests are subject to availability
at the time of booking. Any quote, whether verbal or written,
is valid only for 48 hours. At any time, the Company reserves
the right to re-quote due to currency changes and/or changes
to the actual product.
How to Book
In order to secure a booking, an initial
non-refundable part-payment of $500.00 per person must be
received by us within 7 days of reservation confirmation.
Failure to pay within this time will result in the cancellation
of any arrangements held. Please note that in some destinations
and/or for some services, it may be necessary to make a part-payment
of 25% or more, of the total booking to secure hotel rooms
and services. This is a condition of the suppliers, and not
Icon Holidays.
Minimum Booking Fee
Icon Holidays charges a non-commissionable
Minimum Booking Fee of $55 inc GST for all Bookings less
than $1000.00.
Final Payment
The balance of the booking cost must be
received by us not less than 60 days before your departure
from Australia. Late payment MAY lead to cancellation. Documentation
can only be sent to you upon Icon receiving full payment.
Some airfares have limited validity or are required to be
booked and paid for a certain time before travel.
Late Bookings
Payment for a holiday booked within 30 days
of departure must be made in full and must be received by
Icon Holidays Pty Ltd within 24 hours of confirmation of
your reservation. We charge a Fee of $110 for Late Bookings
where the total cost of the Booking is less than $5000.00.
Amendments
No fee applies for the first amendment or
to extend an existing booking, either before or after documents
are issued. Changes to air arrangements already ticketed
will require an amendment charge as dictated by the airline
from time to time. These charges do vary. Amendment fees
of $33 per amendment may be charged after the first Amendment
is made. Any amendments after documentation has been issued
and which require new documentation to be issued will incur
a $100 combined Amendment and Re-issue fee.
Cancellation Charges
Cancellation charges are based on your departure
date from Australia, and are in addition to any charge levied
by your travel agent. The level of charges is calculated
from the day we receive your cancellation advice in writing,
and is based on the number of days before your departure
from Australia. Please note that in cases where Icon Holidays
has paid it’s Supplier on your behalf, the Supplier’s own
cancellation charges and policies take immediate effect.
Air Tickets (per person):
- Before ticketing $50.00
- After ticketing (whether before or after
departure) cancellation fees vary significantly according
to differences in airline policies and can be supplied
on request.
Land Arrangements (prior to departure
date from Australia):
- More than 60 days - Deposit not refundable.
- 60 -30 days - 75% of total cost
- Within 30 days - 100% of total cost
Refunds
No refund is made on any unused arrangements
organised by Icon Holidays Pty Ltd for any reason, once you
have left Australia.
Unused Services
Icon Holidays does not authorise employees
of any overseas supplier to promise refunds to clients. Refunds
can only be authorised/approved by Icon Holidays in Australia.
Extra Services
Icon Holidays’ rates are available only
when booked and paid in advance of your departure from Australia.
Should you wish to obtain extra nights, services or additional
days car hire when overseas, the cost is likely to be at
the normal published rates and cannot be booked through Icon
Holidays.
Icon Holidays and our representatives in
each country will not accept responsibility nor approve requests
to pay for additional charges for extra services requested
by clients following your departure from Australia. It is
your responsibility to settle these charges in the country
you are visiting.
Invoices
All confirmed bookings will be issued with
an invoice outlining all services booked. It is the responsibility
of the booking agent to ensure all details are correct and
cancellation conditions are acknowledged by the client.
Invoice Errors or Omissions
We reserve the right to correct any errors
in rates quoted or calculated for any service notwithstanding
that the invoice may have been paid in full.
Vouchers
Many accommodation and service providers
no longer require Vouchers. Those who do require Vouchers
will only accept an official Icon Holidays voucher.
Selling Prices
All costs are subject to alteration at any
time because of currency fluctuations. Prices printed and
/or obtained in our current rates, do not imply that these
or similar products may not be available at a lower price
through another supplier.
About Costs
Included in the selling price are charges
to cover costs of documentation, couriers, international
and domestic communications, brochure production, research,
distribution of our products, currency transfers, advertising
and promotions and commissions to Agents. No itemisation
of costs can be supplied. Full or Part-Payment of your holiday
signifies your acceptance of these costs.
Brochure Content
Icon Holidays has made every reasonable
effort to ensure that this brochure is accurate at the time
of printing. Hotel photos are only representative of the
style of the property.
Goods and Services Tax
All goods and services offered for sale
within this brochure are exempt from the Australian GST,
as the goods and services are provided outside Australia.
However, for goods and services and other items connected
with Australia, such as cancellation fees, GST may apply.
Health Requirements and Travel
Documents
Travellers must possess valid travel documents.
It is your responsibility to determine and comply with the
health, visa and passport requirements that may apply in
the places you intend to visit.
Travel Insurance
Icon Holidays strongly advises that you
should take out comprehensive travel insurance.
Responsibilities
Icon Holidays Pty Ltd (ACN 112 422 910)
itself, or through entities that are related or affiliated
to it (all of whom are included in the expressions “Icon
Holidays”, the “Operator”, “we”, “our” or “us” in this document)
provide the service of selling holidays/tours and ancillary
services. Icon Holidays does not itself provide the transport,
accommodation, meals or other facilities and services described
in our brochure (collectively the “services”), all of which
are provided by air carriers, land carriers, cruise operators,
hoteliers or other service providers as principal. Icon Holidays
agrees to make the reservations with the principals (collectively
the “Suppliers”) offering the services described in the brochure
on the terms and conditions set out in this document. All
contracts, tickets or vouchers issued by Icon Holidays (collectively
“vouchers”) are issued subject to all tariffs, terms and
conditions contained in the contracts in use by the Suppliers
and constitute the sole contract between the principal and
any person taking advantage of the services. Acceptance of
such vouchers constitutes acceptance of the foregoing. Icon
Holidays is responsible only for the services it provides
and it accepts no responsibility for any loss or injury to
persons or property caused by any act or omission, whether
negligent or otherwise, on the part of any principal providing
any services to any person taking advantage thereof. Icon
Holidays is not liable in contract or tort for any injury,
damage, loss, delay, additional expense or inconvenience
caused directly or indirectly by force majeure or other events
which are beyond the control of Icon Holidays or are not
preventable or anything else that interferes with, alters
or adds to the cost of the services requested or booked.
The foregoing exclusions of liability are subject to all
Australian and State laws, such as the Trade Practices Act
and Fair Trading legislation which prohibits the exclusion
of certain liability.
Icon Holidays will take due care to ensure
the services provided by the principals are as described
in our brochures subject to the qualifications and exceptions
stated. The making of a booking constitutes acceptance by
all persons taking advantage of the services described in
our brochures that the terms and conditions contained in
this document constitute the entire agreement between them
and Icon Holidays and that the agreement can only be varied
by an officer of Icon Holidays in writing.
Consumer Protection
Icon Holidays Pty Ltd trading as Icon Holidays
(ACN 112 422 910) holds a Travel Agents License (License
No. 32648), and is a member of the Travel Compensation Fund.
Consumer Claims
You should attempt in the first instance
to rectify any difficulty you have in respect of a service
with the principal Supplier responsible for providing that
service. Should your attempt fail and should you wish to
make a claim, your claim should be made in writing to the
Travel Agent who made your booking as soon as possible following
your return to Australia and within 30 days of the difficulty
occurring. Icon Holidays cannot be held responsible for delays
or rejection of claims by principals if your claim is not
made promptly.
Victorian Law
The agreement constituted by the terms and
conditions contained in this brochure are governed by the
laws of Victoria, Australia.
Validity
This programme is valid to 31 Oct 2010
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